Service  Standard

Service
Standard

For operation directors, services manager and/or business owners with a limited budget and need outside support in order to grow.

 

$ 9,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

  Setup EH for 5 reps

  Automated case creation via email

  1 case process - automated workflow

  Define SLA and escalation rules

  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

  Design, setup Knowledgebase for EH

Training

✓  End user training

✓  Supplemental user guide

✓  1 recorded session CS

  1 recorded session EH

Feedback

  Develop customer journey map

  Setup listening posts
(NPS, CES, 3-point survey)

  Develop promoter advocacy programs

  Feedback surveys for helpdesk


Service  Professional

Service
Professional

For operation directors, services manager and/or business owners with an identified growth plan and streamlines processes.

 

$ 19,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

✓  Setup EH for 5 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

✓  Design, setup Knowledgebase for EH

Training

✓  End user training

✓  Supplemental user guide

✓  1 recorded session CS

✓  1 recorded session EH

Feedback

  Develop customer journey map

  Setup listening posts
(NPS, CES, 3-point survey)

  Develop promoter advocacy programs

  Feedback surveys for helpdesk


Service Enterprise

Service
Enterprise

For operation directors, services manager and/or business owners for multi-geographic organizations and streamlining complex processes.

$ 39,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

✓  Setup EH for 5 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

✓  Design, setup Knowledgebase for EH

Training

✓  End user training

✓  Supplemental user guide

✓  1 recorded session CS

✓  1 recorded session EH

Feedback

✓  Develop customer journey map

✓  Setup listening posts
(NPS, CES, 3-point survey)

✓  Develop promoter advocacy programs

✓  Feedback surveys for helpdesk