Call Center Employee

Service

Standard

For operation directors, services manager and/or business owners with a limited budget and need outside support in order to grow.

 

9,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

  Setup EH for 5 reps

  Automated case creation via email

  1 case process - automated workflow

  Define SLA and escalation rules

  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

  Design, setup Knowledgebase for EH

Training

✓  End user training

✓  Supplemental user guide

✓  1 recorded session CS

  1 recorded session EH

Feedback

  Develop customer journey map

  Setup listening posts

      (NPS, CES, 3-point survey)

  Develop promoter advocacy programs

  Feedback surveys for helpdesk

Service

Professional

For operation directors, services manager and/or business owners with an identified growth plan and streamlines processes. 

 

19,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

✓  Setup EH for 5 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

✓  Design, setup Knowledgebase for EH

Training

✓  End user trainings

✓  Supplemental user guides

✓  1 recorded session CS

✓  1 recorded session EH

Feedback

  Develop customer journey map

  Setup listening posts

      (NPS, CES, 3-point survey)

  Develop promoter advocacy programs

  Feedback surveys for helpdesk

Service Enterprise

For operation directors, services manager and/or business owners for multi-geographic organizations and streamlining complex processes. 

 

39,000

Customer Support (CS) Foundation

✓  Setup CS solution for 10 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup CS reporting and analytics

Employee Helpdesk (EH) Foundation

✓  Setup EH for 5 reps

✓  Automated case creation via email

✓  1 case process - automated workflow

✓  Define SLA and escalation rules

✓  Setup EH reporting and analytics

Knowledgebase

✓  Design, setup Knowledgebase for CS

✓  Design, setup Knowledgebase for EH

Training

✓  End user trainings

✓  Supplemental user guides

✓  1 recorded session CS

✓  1 recorded session EH

Feedback

  Develop customer journey map

  Setup listening posts

      (NPS, CES, 3-point survey)

  Develop promoter advocacy programs

  Feedback surveys for helpdesk

Recommended add-ons to address resource constraints

Add-on

Services Technical Support

✓  Periodic account manager cadence

✓  Quarterly ongoing support and enhancements

 

4,000

starting at

Add-on

Services Business Support

Highly recommended add-on for: 

✓  Knowledgebase - service process analytics | self service

✓  Feedback - promoter advocacy | advanced analytics

6,000

starting at

 

Healthcare

Enabled Analytics

Salesforce

Company

Since 2006, Fusion Consulting has brought business intelligence and data warehouse solutions to the marketplace. Over the years, our firm has been selected by numerous healthcare systems and other Fortune 500 enterprises in various industries, where we have delivered over 300 successful data management solutions.

Privacy

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1505 Lyndon B Johnson Fwy Suite 450

Farmers Branch, TX 75234

(214) 989-7170

info@fusionconsultinginc.com

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